At RadiantLamps, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we offer the following returns policy:
1. **Eligibility for Returns**: You can return items within 30 days of receiving your order. To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging.
2. **Non-Returnable Items**: Certain items are non-returnable, including:
– Gift cards
– Customized or personalized items
– Sale items marked as final sale
3. **Return Process**: To initiate a return, please contact us at [email protected] or call us at 623-223-5873 to obtain a Return Authorization (RA) number. Include your order number and details about the item you wish to return.
4. **Shipping Costs**: Customers are responsible for the shipping costs associated with returning items unless the return is due to a mistake on our part (e.g., wrong item sent).
5. **Refunds**: Once we receive your returned item and inspect it, we will notify you by email of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.
6. **Exchanges**: We do not offer direct exchanges. If you would like a different item, please return the item you purchased and place a new order for the desired item.
7. **Contact Information**: For any questions regarding returns, please reach out to us at:
– Email: [email protected]
– Phone: 623-223-5873
Thank you for shopping with RadiantLamps!